FAQ | nibble

Getting Started

How do I get started with Nibble?

Create a free account, add your business details, set up your menu, and connect a payment processor (Stripe, Square, or SumUp). Our guided setup checklist walks you through each step. Most merchants are live and taking orders in under 30 minutes.

Do I need any special equipment?

No. You can manage orders from any smartphone, tablet, or computer. Optional extras include receipt printers (Star CloudPRNT models) for automatic order printing, and card readers (Stripe Terminal, Square Terminal, or SumUp) for in-person payments.

How long does setup take?

Most merchants are up and running in 15-30 minutes. The main time is spent adding your menu items. We also have demo menu templates (chipper, cafe, pizzeria, etc.) you can use as a starting point.

Do I need technical skills?

Not at all. If you can use a smartphone, you can use Nibble. Everything is designed to be straightforward. No coding, no complicated setup.

Pricing

What does Nibble cost?

Nibble charges 2% commission on orders with a €15/month minimum (€18.45 inc VAT). No setup fees, no hidden charges. Payment processing fees are separate and charged by your chosen processor at their standard rates.

Are there any contracts?

No. You can cancel anytime. We don't believe in locking merchants into long contracts. If you're not happy, you're free to leave.

When do I pay the commission?

With Stripe or Square, the 2% commission is deducted automatically from each order. With SumUp or cash orders, the commission is added to your monthly invoice. If your total monthly commission is less than €18.45, you just pay the difference.

What payment processors do you support?

We support Stripe (1.5% + 20p for EU cards, Apple Pay, Google Pay), Square (1.75% flat rate), and SumUp (1.69% flat rate). You can connect multiple processors and set a default, or use different ones for online vs in-person payments.

Can customers pay cash?

Yes. You can enable "pay at collection" which allows customers to pay cash or card when they pick up their order. The 2% Nibble commission still applies to cash orders.

Do you charge for delivery orders?

The 2% commission is charged on the food subtotal only. Delivery fees you charge customers are passed straight to you - we don't take a cut of delivery charges.

Online Ordering

How do customers order?

Each merchant gets their own ordering page (e.g., nibble.ie/your-business). Share this link on your social media, flyers, or as a QR code. Customers can save it to their phone's home screen and it appears with your branding - like your own app.

Can I customise my ordering page?

Yes. You can add your logo, set your brand colour, and customise your menu with photos and descriptions. When customers save your page to their home screen, it appears with your branding, not Nibble's.

How do I receive orders?

Orders appear on your dashboard in real-time. You can also use our Kitchen Display System (KDS) on a tablet, set up automatic printing to a receipt printer, or receive email/SMS notifications.

Do customers need to create an account?

No. Guest checkout is always available - customers can order without creating an account. They can optionally save their details for faster checkout next time.

How do customers know when their order is ready?

Customers can receive push notifications (free) or SMS notifications when their order status changes - confirmed, ready for collection, or out for delivery.

Delivery

Do you support delivery orders?

Yes. You can offer both collection and delivery. Set up delivery zones with custom fees, minimum order amounts, and estimated delivery times. Customers enter their address and instantly see if they're in your delivery area.

How do delivery zones work?

You can create radius-based zones (e.g., "within 3km") or draw custom polygon zones on a map to define exact delivery boundaries. Each zone can have its own delivery fee, minimum order, and estimated time.

Do you provide delivery drivers?

No, Nibble is for direct orders only. You handle your own delivery using your staff or a third-party service. We provide the ordering system - you manage fulfilment.

Can customers track their delivery?

Customers see order status updates (confirmed, preparing, ready, out for delivery, completed) and receive notifications at each stage. Real-time driver tracking is not currently available.

Kitchen & Operations

What is the Kitchen Display System (KDS)?

The KDS is a web-based display for your kitchen. Mount a tablet on the wall and orders appear in real-time. Kitchen staff can update order status with one tap. No special hardware needed - any tablet or screen with a browser works.

What printers do you support?

We support Star CloudPRNT printers including the mC-Print3, TSP143III, and TSP654II. These connect via WiFi or Ethernet and orders print automatically as soon as they're placed.

Can I take orders at the counter too?

Yes. Nibble includes a full Point of Sale (POS) system. Use it on any tablet to take walk-in orders, open tabs for sit-down customers, apply discounts, and accept card or cash payments. All orders sync to your kitchen and reports.

Can I pause orders during busy periods?

Yes. You can manually pause ordering with one click, or use our capacity management feature. Set a maximum number of active orders - when you hit capacity, new orders automatically pause until you catch up. Customers see estimated wait times.

Do you support card terminals?

Yes. You can connect Stripe Terminal, Square Terminal, or SumUp card readers for in-person payments. Manage all your terminals from Settings and take payments through the POS.

Marketing & CRM

Do I own my customer data?

Yes, 100%. Unlike delivery apps, you have full access to your customer database. See their order history, preferences, and contact details. Export anytime. Your customers are yours.

What CRM features are included?

Every merchant gets a full customer database with automatic tagging (VIP, lapsed, at-risk), customer tiers (new, regular, loyal, VIP), notes, order history, and lifetime spend tracking. You can also import existing customers via CSV.

Can I send marketing messages to customers?

Yes. Send push notifications (free) to customers who installed your PWA, or SMS campaigns (per-message cost via Twilio). Target specific customer segments, personalise messages, schedule sends, and track conversions and ROI.

What are marketing automations?

Automations run in the background without you lifting a finger. Pre-built flows include: welcome messages for first-time customers, win-back campaigns for lapsed customers, VIP thank you messages, and more. Set them up once and let them run.

Can I create promo codes and discounts?

Yes. Create percentage or fixed-amount discounts, free items, BOGO deals, and more. Set conditions like minimum order, first-order only, or specific days/hours. Use promo codes or auto-apply discounts. Track redemptions and revenue.

Reports & Compliance

What reports are available?

Sales reports (daily, weekly, monthly), product analytics (bestsellers, trends, modifier popularity), margin reports (cost tracking, profit per item), customer analytics (tiers, RFM analysis), and marketing performance (campaign ROI, conversion rates).

How does VAT work?

Nibble supports multi-rate VAT for Ireland (0%, 13.5%, 23%) and UK (0%, 20%). Assign VAT rates to each menu item, and we calculate the correct VAT automatically. Export VAT reports for your accountant.

Can I track menu item costs and margins?

Yes. Enter your ingredient costs for each item and we calculate gross margin. See live margin indicators when setting prices, get alerts for low-margin items, and view margin reports by item and category.

Is there staff management?

Yes. Create staff profiles with roles and hourly rates, schedule shifts with a weekly roster view, and track time with clock in/out. View timesheets and export payroll data.

Support

How do I get help?

Email us at hello@nibble.ie. We're a small team so you'll get a real person, not a chatbot.

What if something goes wrong with an order?

You manage your own orders and customer relationships. If there's a problem with an order, you deal directly with the customer. For refunds, you process them through your Stripe, Square, or SumUp dashboard.

Is my data safe?

Yes. We use industry-standard encryption and security practices. Payment information is handled by your payment processor - we never see or store card details. See our Privacy Policy for more details.

Can I migrate from another platform?

Yes. You can import your existing customer list via CSV. If you're migrating from Flipdish or another platform, you have the legal right under GDPR to request your data. We can help with the migration process.

Comparisons

How is Nibble different from Flipdish?

Nibble has a €15/month minimum (Flipdish charges €59-199+/month), no setup fees (Flipdish charges €200-500), and no contracts (Flipdish typically requires 12-24 months). Our commission is 2% vs their 2.5-5%. Plus, marketing and CRM features are included - not charged extra.

How is Nibble different from Just Eat or Deliveroo?

Delivery apps take 14-35% commission and don't share customer data with you. With Nibble, you own the customer relationship, control your branding, and pay just 2%. We're for direct orders, not marketplace listings.

Should I use Nibble instead of delivery apps?

Many merchants use both. Delivery apps are good for discovery - getting new customers to find you. Nibble is for direct orders from customers who already know you. Over time, try to shift regulars to ordering direct so you keep more of each sale and build a relationship.

What features does Nibble have that others don't?

Full CRM with customer segmentation, marketing automation, and RFM analysis - all included at no extra cost. Most competitors charge separately for these features or don't offer them at all. Plus, you truly own your customer data.

Frequently Asked Questions